Why 2026 Belongs to Agentic Workflows: Moving Beyond Wrapper Chatbots in Custom Enterprise Apps

The era of the novelty chatbot is officially over. For the past three years, enterprise software saw an influx of “AI features”—most of which were little more than lightweight UI wrappers around foundation LLM APIs. While conversational interfaces delivered quick wins for basic summarization and simple customer Q&A, they quickly hit a ceiling: they don’t do the work. They offer …

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